Night Customer Service Representative
New Bedford, Massachusetts•Full-time
$20 hourly
$20 hourly
About the Job
Position Summary: Our growing organization is looking for a skilled problem solver to join our team as a Customer Service Representative during our second evening shift position. We need an enthusiastic individual skilled in order entry, who can communicate customer service issues via email and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
What you’ll do:
- Receive incoming calls from customers via emails, voicemail, and enter orders into the system.
- Run production reports as requested by the warehouse team.
- Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available.
- Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members.
- Build and maintain customer relationships.
- Deal professionally on the phone and via email with customers, vendors and fellow employees. Cooperate with other members of the sales and production team to ensure the customer receives an excellent level of service.
- Assist with processing special orders and customer price lists.
- Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent.
- Attend sales meetings and take part in sales activities as needed.
- Additional projects or tasks may be assigned as needed.
About you:
- High School Diploma or higher degree required.
- Night shift availability from 3:00pm-11:00pm with weekend and holiday availability required.
- Minimum 2 years in customer service/sales required.
- Food background highly preferred.
- Ability to read, write, and speak fluently in English language required. Spanish a plus.
- Strong technology and computer skills required. Experience with Microsoft Office suites a plus.
- Must be a team player with a positive attitude.
- Self-motivated, professional ability to multitask, and work well under pressure.